“In all my years dealing with pharmaceutical companies, I had not known that there was more.” – JB, ASAP Patient
In 2001, when we opened our pharmacy door, we were fulfilling a decades-long dream of changing the way health care works. We strive to be an example of what health care can really mean. Since that day, our goal has been to make your life easier so you can spend less time worrying about your illness and more time getting on with your life.
At ASAP, we are excited to launch a new component to our work by sharing with you, stories that go beyond the prescription, that we hope, will showcase what it looks like to change the way health care works.
Beyond The Prescription: Cementing Relationships
Recently, we were humbled to receive this letter from one of our patients. In their own words, “I have had lots of product suppliers throughout my life. All of them had their good and bad points. A chance encounter at an industry dinner introduced me to Gilbert. He was at my table and we struck up a conversation. I had been looking for a supplier that would be recognized by my new insurance company. I liked what he had to say so I thought I would give ASAP a trial period.
In all my years dealing with pharmaceutical companies, I had not known that there was more. ASAP showed me what I was missing. There is something different about ASAP and it starts at the top and flows down. I was shocked that they delivered in person. However, having been in sales throughout my career, I am a cynic at heart. It took me almost four years to accept that the people at ASAP Pharmacy are real.”
ASAP’s Gilbert Russell added, “JB was an older man with severe Hemophilia A, HIV, and Hepatitis C. We actually talked over the phone for almost two years before he chose to allow ASAP Pharmacy to become his provider.”
Gilbert then paused for a brief moment, and continued, “Older hemophiliacs are less trusting of specialty pharmacy’s and home healthcare, but JB and I talked about everything regarding life, I learned about his whole life especially ones where our experiences intersected.”
Beyond The Prescription: Cementing A Friendship
“JB and I were becoming good friends and no more than two days would go by without us talking. My greatest delight was when I could deliver his prescription in person and we could enjoy each other’s company over a couple hours.” Gilbert continued.
What made the difference for JB was when he realized ASAP Pharmacy really does care about every aspect of his life, that we were available and accessible. When he came to realize that we serve all of our patients, giving them the same amount of care and love, that was the day our relationship, went beyond the prescription.
Here is how JB put it, “They have helped me with the extras…shopping, taking me to Doctor appointments, sitting in meetings with Doctors…they go out of their way that doesn’t equal dollars in the bank. It doesn’t generate revenue but it cements relationships. There isn’t another company like ASAP. My wife thinks their service is phenomenal and we fully endorse their mission. We wouldn’t know what to do without ASAP. Meeting Gilbert was meant to be.”
Who Is ASAP?
American Service and Product, ASAP Pharmacy is a fully licensed pharmacy, specializing in helping people with expensive medication therapy for their chronic conditions. Our Pharmacy supplies a comprehensive spectrum of specialty pharmacy medication and ancillary products to treat those dealing with the following conditions: Breast Cancer, Colorectal Cancer, Crohn’s Disease, Diabetes, Hemophilia, Hepatitis C, HIV/AIDS, Multiple Sclerosis, Psoriasis, Rheumatoid Arthritis and vonWillebrand Disease.
At ASAP, we know that a chronic illness impacts every aspect of a person’s life. The abiding mission of American Service and Product, ASAP Pharmacy, is our commitment to compassionately and honorably support our patients and their families. We are dedicated to serving our community so we invest in it by donating a percentage of our profits to organizational programs that serve to encourage families with social, economic, or spiritual needs.
How It Works: The Process
When you choose ASAP Pharmacy, after your doctor makes a diagnosis and recommends a medication regimen, our team of pharmacists and patient care advocates will begin to work with you to help you address your medical needs, obtain prescriptions in a timely and efficient manner, advocate for you and manage your health benefits reimbursement concerns. Since it is our mission to help people with debilitating and complex medical issues to more easily navigate the health care system, especially to help alleviate the associated pressure and stress, the ASAP Pharmacy team can become an integral part of our patient’s health care team.
Changing The Way Health Care Works
Going beyond the prescription and becoming a trusted part of your health care team is just the beginning. What was true in 2001 is just as true in 2018. ASAP continuously aims to be an example of what health care can really mean.
Do you have an ASAP story you would like to share? Let us know by emailing us at firstname.lastname@example.org.
Together, let’s change the way health care works.